веб хостинг  
hosting English hosting Deutsch hosting Spanish hosting Russian hosting French hosting Italian
User login Password Lost password?
search

Home Partners Contact FAQ Order Domain Customer Area
Datacenter
DE-CIX - it's easy!
Web Hosting
Virtual Private Server
Reseller Hosting
Dedicated Solutions
Colocation Services
Server Housing
Control Panel
VoIP Solutions

Frequently asked questions
 
 
 Frequently asked questions, Web-hosting
 
 
 Frequently asked questions, VPS
 
How can I pay for your services?
 Payment by bank transfer:
Deutsche Bank AG

Deutsche Bank AG
Konto Nr.7642416
BLZ 500 700 24
SWIFT : DEUTDEDBFRA
IBAN : DE 56 5007 0024 0764 2416 00
AIHS.Net GmbH


PayPal
PayPal AIHS.Net GmbH


WebMoney
Web Money AIHS.Net GmbH

WM# 312495966487
EURO: E181196708410
USD: Z898274727624
RUR: R287110186328

 
How can I pay using Webmoney? You can pay for our services using Webmoney.
To use this payment method:

1. During sign-up choose "Webmoney".
2. Once you have access to your account, make payment by transferring money to the pocket AIHS.Net GmbH

USD: Z898274727624
RUR: R287110186328
EURO: E181196708410.

In case we don't receive your payment within one hour, your account will be automatically suspended.


 
I do not have euros and would pay in dollars? You can pay our services in US dollars. In this case you have to pay the amount equivalent to sum in euro.
The actually course will be calculate accourding information on site :
EuroFX


 
How can I test your services? To check our services you can register an account with 3 (three) days test period.
Test period for Reseller plans is 7 days.

To open the account, you need:

1. Register the account using plan you choose.
    - set account name (login) like "TEST-your_account_name"
    - In field "address 2" put your name and word "TEST"
    - Choose "Bank transfer" as the payment method
2. Use your actual data in the sign-up forms.
3. You will be given the access after we verify your signup data.
4. You should ignore the bill you receive by email.
5. In 3 days this account will be automatically removed.
6. In case you register your account with invalid or non-existant data it will be removed without notification.

If you have any questions, you can send them us using the "Ticket Center" and "New Trouble Ticket" links in the "Support" menu of your account.

 
I have questions. How can I ask? If you already have an account, you can use the "Ticket Center" and "New Trouble Ticket" links in the "Support" menu of your account. In case you have no account, you can use report form on the Contact page or write us directly at Kontakt E-Mail

 
I have forgotten my password. Go to the Customer Area and click the "LOGIN" link. Then use "Lost Password" button.

 
How can I control my account? You can control your account using «HSphere Panel»

 
I want to register a new domain. What should I do? AIHS.Net does not register domains. Domain registration services are provided by our partner DomainDiscount24. With the "Order domain" page you can::

1. Check if the domain name you want to register is free;
2. Register your domain using DomainDiscount.

After creating the DomainDiscount account you will have user-friendly interface to manage your domain name. With DomainDiscount you will be able to manage your domain and host it with any hosting provider.

You can find all information about domain registration in the RU zone at NIC.RU

 
I registered my domain using DomainDiscount24 or any other domain registrar. What should I do to change DNS servers in my registrar info? You need to add our DNS servers to your domain configuration using your domain registrar account.

 
I have registered my account and want to transfer my domain. What should I do? 1. Download KK-Antrag "Zustimmung zum Providerwechsel KK"
(required AdobeAcrobat Reader )
2. Print the document, fill it out and sign it.
3. Send us signed KK-Antrag using Fax 069/ 941 46 746 or by regular mail.
4. We will check KK-Antrag, sign it, and send it back to you by Fax (your Fax number is required)
5. Please forward the KK-Antrag to your provider using Fax or regular mail with a delivery confirmation. Within 72 hours after completing all steps (the time depends on DNS propagation time) your domain will be transferred.
To check the status of your domain you can use DNSReport.com. or ping tool.

 
I just transfered my domain. How long will it take until it is visible? Note that DNS/IP updates generally take 48-72 hours to fully filter throughout the internet zone files. Therefore, your domain may be inaccessible for that period of time as it takes time for the new information to propagate to all of the DNS servers around the world.

 
I transferred my domain but it is not showing up yet. After following all the steps to transfer your domain, please remember that your domain may not be visible for 48-72 hours, as it takes time for the new information to propagate to all DNS servers around the world. If you want to check to see if your domain name is pointing to our servers, you can go to DNSReport.com.. Enter your domain name and click the DNS Report button. Then check the output to make sure the Domain servers are listed as follows:

NS1.AIHS.NET - 80.94.81.10 (Primary Server)
NS2.AIHS.NET - 80.94.85.10 (Secondary Server)

If they are not correct, then you may want to contact the company that issued your domain to make sure that the company points the domain to our servers.

 
Can I access my web site with and without the WWW extention? Yes, you will be able to access the domain address with and without "www" which prepends the domain name.

 
What is the difference between SubDomain and Third level Domain? Subdomain is based on your own domain name. Example - qwerty.yourdomain.net
Third Level Domain is a type of subdomains based on provider's domain name. Example - yourdomain.aihs.net

 
What if I can not connect to my Server? Once you have established internet connection through your PC, your connection (whether it is dial-up, cable modem or T1 or better) travels through several nods before it actually logs in to our servers. If there are any problems, within or at any of those nods, it will prevent you from logging into your account. This is out of our control. However, in the event one of our servers goes down, we can assure you that we are aware of it and are working hard to restore the service. You are more than welcome to contact us, but do not be overly anxious if we do not respond immediately; it only means that our hands are full at the moment to fix the problem.



 
Do you give each site its own IP address? No, you do not receive a static IP address. Our servers will use host headers to redirect. In order to view your site you need to put www.yourdomain.com (or .net, etc.) in the address box.

 
How many domains can I add to my account? The number of domains depends on the hosting plan you choose.
 
Can I host my site with international domains e.g.: mysite.com.mx? Yes, we can host any type of domain names, as long as you have access to modify the nameserver entries.

 
How do I publish information to my Website? You can use any FTP program. We recommend Cute-Ftp or WS_FTP:
Cute-FTP
WS_FTP

 
Which PHP version do you have installed? You can check the PHP configuration used on our servers using the following links:
Unix PHP configuration.
Windows PHP configuration.

 
What are the default index files on the web servers? Depending on the hosting plan and hosting platform the following files are used:

Windows:
index.asp
index.htm
index.html
index.php

 Linux:
index.php
index.htm
index.html
 
What are your DNS Settings? NS1.AIHS.NET - 80.94.81.10 (Primary Server)
NS2.AIHS.NET - 80.94.85.10 (Secondary Server)


 
What is Virtual Priave Server (VPS)?

Virtual Private Server - VPS - is built on the mainfraim concept. It allows to run a lot of applications spreading the resources among them. Virtual Private Servers technology extends the mainfraim concept, including system resource sharing, to the regular operation systems and hardware. Each VPS works as an isolated physical server.



 
Which operation system is used on VPS?

VPS are working under CentOS 4.3 (Free equivalent of RedHat Enterprise Server).



 
What is included in the list of preinstalled software?

The list of preinstalled software includes all packages required by common server installation.



 
Can I get SSH access to my VPS server?

Yes, you will have root SSH access to your VPS server. You will be able to set root password during the signup procedure.



 
I have forgotten the password I entered during the registration. What should I do?

You can change the VPS root password using your Control Panel account.



 
Can I install/change software on my VPS? If yes, how?

Yes. You can use standard tools (like up2date) to update your operating system. You can install any software you want.



 
Can I manage my VPS using Web tools?

To manage your server you could use webmin control panel, which could be installed by request. VPS II accounts can also include the CP+ Control panel. To use it, you will need a license, which can be installed at additional request.
To access:
Webmin:
https://your_vps_ip:10001
Login: ­root
Password: ­your_root_password

CP+:(for VPS II accounts only)
https://your_vps_ip:10000
Login: ­admin
Password: ­your_root_password



 
How can I pay for VPS using Webmoney?

You can pay for the VPS account using Webmoney.
To use this payment method:

1. During sign-up choose "Bank transfer".
2. In field "address 2" enter Webmoney.
3. Once you have access to your account make payment by transferring money to the pocket AIHS.Net GmbH

WM# 312495966487
EURO: E181196708410
USD: Z898274727624
RUR: R287110186328
In case we don't receive your payment within one hour, your account will be automatically suspended.






 
Microsoft
   Datacenter, Server Housing, Dedicated, Colocation, VoIP, IPTV
© 1998-2008 AIHS.Net GmbH Germany